Website terms, privacy, and cookies

1. Website terms

By accessing or using this website, you agree to these terms. If you do not agree, please do not use the website. SoulWell may update, suspend, or remove website content and digital features from time to time.

You may use this website for lawful, personal purposes. You must not interfere with its operation, attempt unauthorized access, misuse booking or owner-area links, introduce malicious code, collect information from the site through unauthorized automated means, or submit unlawful, misleading, or infringing material.

2. Using website information

Website content is provided as general information. SoulWell aims to keep public details accurate and current, but content may be incomplete, become outdated, or contain errors. Information on the website is not a promise that a particular offering, time, price, result, or digital feature will remain available.

Before relying on a material detail, confirm it directly with SoulWell or another appropriate source. Your use of website information and any decisions based on it remain your responsibility.

3. Bookings and service communications

Booking availability is shown in Eastern Time and a time is not reserved until the website confirms the submission. You are responsible for entering accurate contact information, choosing the intended time or times, and reviewing the confirmation and meeting details sent to you.

When you request a call, SoulWell may send transactional messages needed to administer it, including confirmations, reminders, calendar invitations, access details, rescheduling notices, cancellations, and delivery follow-up. These messages are part of the booking you requested, not consent to unrelated advertising.

4. Privacy and personal information

Information collected

SoulWell may collect and retain:

• Enquiry information: your name, email address, phone number, message, and any information or attachments you choose to send.
• Newsletter information: the email address you submit, the consent statement and version shown at signup, the signup source and time, and the current subscribed or unsubscribed status.
• Former public Blueprint Call information:historical first and last name, email address, phone number, selected call time, attendance confirmation, booking status, and message-delivery records from when public booking was available. SoulWell no longer accepts public bookings.
• Private program-booking information: first and last name, email address, phone number, two selected call times, attendance confirmations, booking status, and message-delivery records. The private link itself, rather than a cookie, controls access to this booking form.
• Pre-call intake form responses: the answers you submit through the intake form linked in your call confirmation and reminders. That form is hosted for SoulWell by Jotform, and your responses are stored there as well as being used to prepare for your call. Several of its fields are open-ended, so what it holds depends on what you choose to write.
• Appointment and CRM records: confirmation, rescheduling, cancellation, reminder and attendance history; follow-up status; internal notes and tags; contact history; and related administrative activity.
• Client files: documents saved against your contact record by an authenticated SoulWell owner or manager, such as correspondence, completed or signed forms, invoices, and photographs you send. When a file is saved this way, SoulWell keeps the file itself along with its name, type, size, and the date it was saved. Only recognized document and image formats are accepted.
• Owner and manager account information: account email, role, short-lived login-code challenge records, authenticated session information, and recorded administrative actions. Raw access codes are not stored.
• Technical and security information: requested pages, timestamps, browser or device information, network address, request diagnostics, security events, and pseudonymous rate-limit identifiers processed to deliver and protect the website.

Health-related information you choose to share

SoulWell works in holistic nutrition, herbal medicine, and movement. It is not a hospital, medical clinic, or regulated health profession, it is not a health information custodian under Ontario's Personal Health Information Protection Act, and no part of this website is a medical service. SoulWell does not create or hold clinical health records on your behalf, and nothing you send becomes part of a medical chart.

The intake form and ordinary conversation with SoulWell include open-ended fields and questions, and you may well decide to describe symptoms, conditions, medications, or health history in them. That is your choice to make, and sharing what feels relevant is often how the work gets useful. Those fields are optional, you can answer as briefly as you like, and you can tell SoulWell directly if you would rather discuss something on a call than write it down.

Whatever you share is treated as business information under this page and applicable Canadian privacy law: kept with the safeguards described below, reachable only by authenticated SoulWell owners and authorized managers, never sold, and removable through the request process described above. If you are sending something sensitive, the intake form and the booking pages are submitted over an encrypted connection, while ordinary email and social messaging are not secure channels and are better kept general.

How information is used

SoulWell uses this information to answer enquiries; maintain the newsletter list and send requested newsletter communications; show availability; create and administer bookings; prepare for a booked call using the intake responses you submit; check for calendar conflicts; send confirmations, reminders, changes, and calendar invitations; provide owner and manager tools; maintain contact and appointment history; keep documents connected to the correct contact record; troubleshoot delivery; prevent misuse; protect the website; and respond to privacy requests or disputes.

Authenticated SoulWell owners and authorized managers can access operational booking, contact, CRM, file, and activity information and can create authorized exports for business continuity and administration. Export activity is recorded in the administrative history. Client files are not shared with anyone outside that authorized group except as described in this page.

Service providers and where information is processed

SoulWell uses service providers to operate these digital systems:

• Vercel hosts, delivers, diagnoses, and helps secure the website. Its file-storage service, Vercel Blob, is the store used for client files, which are kept under private access rather than at a public web address.
• Neon stores newsletter, booking, CRM, account, security, and administrative records.
• Resend delivers transactional messages and receives or forwards inbound email, including attachments.
• Google Workspace and Gmail support owner communications and store messages forwarded to SoulWell.
• Google Calendar is used to check scheduling conflicts and support calendar-based appointment administration.
• Jotform hosts the pre-call intake form and stores the responses submitted through it.
• Zoom hosts online calls when a participant follows the supplied meeting link.
• YouTube (Google) supplies public channel-feed information and thumbnails that the website retrieves through its server. It also hosts the optional homepage video, whose player is not requested until a visitor deliberately starts it, either by pressing Play or by opening a training link SoulWell sent them before a call.

These providers process information under their own security and privacy terms and may process it outside Ontario or Canada, where it can be subject to the laws of the place where it is processed. SoulWell does not sell personal information. Information may also be disclosed when you direct or consent to it, when reasonably needed to complete your request, or when required by law.

Retention, access, correction, and deletion

Newsletter, enquiry, booking, intake, CRM, client file, account, delivery, and administrative records are retained permanently as part of SoulWell's business records unless SoulWell changes or removes personal information in response to a verified request. Transient login-code challenge rows are the exception: expired challenge rows older than seven days are removed as part of the authentication security process.

You may ask to access, correct, or delete personal information associated with you. SoulWell will verify the requester's identity before acting and aims to complete a verified request within 30 calendar days. If more time is reasonably needed, SoulWell will provide written notice explaining the delay and the new target date. If a record cannot be provided, changed, or deleted, SoulWell will explain the reason, subject to any limitation on what can be disclosed.

For a verified contact-data deletion, SoulWell can permanently remove direct newsletter, booking, CRM, and delivery records from this application and remove the contact's personal information from linked administrative activity. Non-identifying completion audit and keyed security counters are retained. Administrator accounts are managed separately. Client files are handled as a deliberate separate step rather than by that automatic operation: each file stored against a contact is listed individually and removed one at a time, so that nothing is left behind in storage without a record of it. Delivered email, calendar entries, provider-held copies, and downloaded exports must likewise be reviewed and handled in the systems where those copies remain. A deletion request is not treated as complete while any of these remain.

Safeguards

SoulWell uses access controls, authenticated administrator sessions, restricted owner and manager accounts, request validation, rate limiting, and service-provider safeguards to protect digital records. No internet transmission, email system, or storage system can be guaranteed completely secure.

5. Cookies and your choices

Cookies are small values a website stores in your browser. The private booking form does not require cookies. The SoulWell application currently sets the following necessary cookies when their related features are used:

• soulwell_cookie_preferences remembers your cookie choices for one year.
• soulwell_program_admin protects an authenticated owner or manager session for up to 12 hours. It is created only after successful administrator sign-in and is not available to browser scripts.

Necessary cookies support a feature you request and cannot be turned off through the cookie controls. On your first visit you can choose Accept all or Customize. Customize keeps Necessary enabled and lets you turn Analytics and Advertising preferences on or off before saving.

No optional analytics or advertising tool is active on the current website, so choosing either optional category does not currently cause an analytics or advertising cookie to be set. If an optional tool is introduced, it will remain off unless its category is enabled, and this page will be updated with its name, purpose, and duration. Use Cookie settings in the footer at any time to review or change your saved choices.

The homepage video uses YouTube's privacy-enhanced player, and your browser does not connect to YouTube until you deliberately start the video. There are two ways to do that. You can press Play on the homepage. Or, if SoulWell sent you a link before a call that invites you to watch the training, opening that link takes you to the same homepage player and starts it for you, because following the link is itself your decision to watch. A video started that way begins muted, so sound stays under your own control. If you reach the homepage any other way, nothing loads from YouTube and you see only a still image until you press Play.

Either way, starting the video sends the request and related technical information to YouTube, which may use cookies or similar browser storage under its own privacy practices. This on-demand connection is separate from SoulWell's optional Analytics and Advertising choices.

The latest YouTube cards are prepared through the SoulWell website server. Visiting the homepage does not load a YouTube social widget in your browser. Your browser connects to YouTube only after you choose a video or channel link. Instagram remains available through ordinary outbound profile links in the header and footer.

6. Intellectual property and external services

Unless otherwise stated, the SoulWell name, website design, text, graphics, photographs, and other original website content are owned by SoulWell or used with permission and are protected by applicable intellectual-property laws. Personal website use does not transfer ownership or grant permission to reproduce, distribute, republish, or commercially exploit that content.

Links to Instagram, email, telephone, calendars, Zoom, YouTube, and other external services are provided for convenience. Those services control their own availability, content, accessibility, privacy practices, and terms. SoulWell is not responsible for an external service merely because the website links to it.

7. Digital accessibility

SoulWell aims to make its website and digital booking experience usable with keyboards, screen readers, zoom, and a range of screen sizes. If you encounter a digital accessibility barrier or need website information in another accessible format, contact SoulWell and describe the page, feature, or content involved. SoulWell will work with you on a reasonable alternative.

8. Website disclaimers and limitation of liability

The website and its digital features are provided on an “as is” and “as available” basis. SoulWell does not promise uninterrupted availability or that every page, transmission, booking slot, external link, or message will always be error-free, complete, current, or available.

To the maximum extent permitted by applicable law, SoulWell will not be responsible for indirect, incidental, special, consequential, or punitive loss arising from use of, inability to use, or reliance on the website or an external service linked from it. Nothing on this page excludes rights or liability that cannot lawfully be excluded.

9. Changes, governing law, and contact

SoulWell may revise this page when the website, digital features, or information-handling practices change. The date at the top identifies the latest revision. Continued website use after an update means the revised website terms apply from that date.

These website terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without limiting any mandatory rights that apply to you.